Shipping policy

Q: Any questions?

You can contact us at any time through our contact page . We are happy to help!

Shipping Information

We take pride in shipping our products quickly and reliably, both nationally and internationally. To ensure this, we collaborate with DHL and Deutsche Post and strive to keep shipping costs as affordable as possible.

National Shipping Options (Germany)

• Standard Shipping: €4.50

• Free Shipping: For orders over €95

International Shipping Options

Shipping costs for international orders are displayed in the shopping cart. For orders over €120, shipping within the Europe Zone is free:

Europe: Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Austria, Belgium, Bulgaria.

Worldwide: Switzerland, United Kingdom, Israel, Malaysia, Norway, New Zealand, Singapore, United States, Iceland, Monaco, Serbia, Ukraine, Bosnia and Herzegovina, United Arab Emirates, Australia, Canada.

Free Shipping for pawTreats Subscriptions

Our pawTreats subscription service includes free shipping within Germany for orders of €39 or more per subscription delivery.

If you have any further questions about shipping, feel free to reach out to us at hi@pawinaya.de!

Need help?

Q&A

Does the holder fit my Flexi?

Yes. The holder is compatible with common Flexi models from XS to XL, including Classic, New Classic, Comfort, Select and Giant.

What is included in the set?

You will receive the holder for your retractable leash and the continuously adjustable 3-in-1 double dog leash. The Flexi leash itself is not included.

How is the holder attached?

Installation takes about 60 seconds and requires no tools. Our short video guide shows you step by step how to fit the holder securely.

Any questions?

You can contact us at any time through our contact page. We are happy to help!