Q&A

Help?!

Frequently Asked Questions

Where can I find information about my model?

You can find the model information on the edge of the case on the side panel.

How do I assemble the halter?

HERE you will find instructions for all models that are adjustable.

How strong are the carabiners?

Strong hardware – carabiner with high breaking load (204 kg / 113 kg)

Need help?

Q&A

Does the holder fit my Flexi?

Yes. The holder is compatible with common Flexi models from XS to XL, including Classic, New Classic, Comfort, Select and Giant.

What is included in the set?

You will receive the holder for your retractable leash and the continuously adjustable 3-in-1 double dog leash. The Flexi leash itself is not included.

How is the holder attached?

Installation takes about 60 seconds and requires no tools. Our short video guide shows you step by step how to fit the holder securely.

Any questions?

You can contact us at any time through our contact page. We are happy to help!